Refunds & Returns
This Refunds & Returns Policy outlines the conditions and procedures for returning products and receiving refunds for purchases made on Bazaar.in, an e-commerce marketplace operated by Shift Logistics Private Limited. This policy is designed to align with consumer protection laws in India.
1. General Policy
All returns and refunds are subject to the terms outlined in this policy, as well as our Terms and Conditions, Shipping Policy, and Buyer/Seller Protection Policies.
The ultimate responsibility for accepting returns and issuing refunds lies with the individual Seller from whom you purchased the product, subject to Bazaar.in's dispute resolution process.
2. Return Eligibility Criteria
- Damaged, Defective, or Incorrect Product: If the product delivered is damaged, defective, or a different item than what was ordered.
- Not as Described: If the product received does not match the description provided by the Seller on the product page.
- Non-functional or Missing Parts: The product is not functional or is missing essential parts as described.
- Condition: The product must be returned in its original condition, unused, unwashed, with all original tags, packaging, and accessories intact. Any seals, labels, or protective films must not be tampered with or removed.
- Proof of Purchase: A copy of the original invoice/sale receipt must be provided.
- Return Window: The return request must be initiated within 7 days from the date of delivery. For certain categories (e.g., electronics), the return window might be shorter or have special conditions (e.g., non-returnable if opened, unless defective).
3. Non-Returnable Items
- Perishable goods (e.g., food, flowers).
- Personal care or hygiene products (e.g., cosmetics, innerwear) if opened or used.
- Digital products, software, or gift cards.
- Items explicitly marked as "non-returnable" on the product page (unless damaged, defective, or incorrect upon arrival).
4. Initiating a Return
- Contact the Seller: Log in to your Bazaar.in account, go to your order history, and contact the Seller directly. Provide your order number, a clear description of the problem, and supporting evidence (e.g., photographs of damage/defect and box opening video clearly capturing the shipping label).
- Raise a Dispute (if needed): If the Seller does not respond or a resolution cannot be reached, you may raise a dispute with Bazaar.in as per our Buyer Protection Policy. Our team will then mediate the situation.
5. Return Process
- Return Authorization: Once approved by the Seller or Bazaar.in's dispute resolution team, you will receive instructions on how to return the product.
- Packaging: Securely package the product in its original packaging along with all accessories, manuals, and proof of purchase.
- Shipping: The method of return shipping (e.g., reverse pickup arranged by Seller/Bazaar.in, or Buyer shipping the item) and who bears the cost will be determined during authorization, usually based on the reason for return (e.g., Seller pays for defective/incorrect items).
- Inspection: Once received, the Seller will inspect the product. Bazaar.in may also conduct an independent inspection if a dispute is involved.
6. Refunds
- Processing Time: Refunds are typically initiated within 7–14 business days after the successful return and inspection of the product.
- Refund Method: Refunds are issued to the original payment method used (e.g., credit card, debit card, net banking, UPI).
- Partial Refunds/Restocking Fees: In some cases (e.g., item returned outside specified condition or buyer's remorse where policy allows), a partial refund or restocking fee may apply. Any such deductions will be clearly communicated.
- Cancellation Charges: Bazaar.in and Sellers shall not impose cancellation charges on consumers unless they also bear similar charges for cancellations.
7. Cancellation Policy
- Buyer Cancellation: Buyers may cancel an order before it is shipped by checking the order status in their account. If shipped, the return policy applies.
- Seller/Bazaar.in Cancellation: In rare cases (e.g., product unavailability, inaccurate pricing, or delivery issues), the Seller or Bazaar.in may cancel the order, and a full refund will be issued.
8. Customer Support
For any questions or assistance regarding refunds and returns, please contact our customer support team or initiate a dispute through your Bazaar.in account.